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College of Animal
233 Seymour River Place
North Vancouver, BC, V7H 2N8
Dispute Resolution/Grade Appeal Policy
Effective Date of Policy: September 2009
Admission Representative and Senior Education Administrator: Julie Anne Lee
CAHM provides an opportunity for students to resolve disputes of a serious nature and grade appeals in a fair and equitable manner.
The policy applies to all CAHM students who are currently enrolled or were enrolled 30 days prior to submitting their concern to the Senior Education Administrator.
Only grades received on midterm or final exams may be appealed. Grades received for assignments or quizzes may not be appealed.
Procedure for Student Disputes:
- When a concern arises, the student should address the concern with the staff member most directly involved. If the student is not satisfied with the outcome at this level, the student should put his/her concern in writing and deliver it to the Senior Education Administrator.
- The Senior Education Administrator will contact the student to discuss the concern and desired resolution within 5 working days of receiving the student's written concern, or as soon as practicable.
- Following the discussion with the student, the Senior Education Administrator will conduct whatever inquiries and/or investigations are necessary and appropriate to determine whether the student's concern is substantiated in whole or in part. Those inquiries may involve further discussions with the student either individually or with appropriate CAHM personnel.
- The necessary inquiries and/or investigations shall be completed no later than 10 working days following the receipt of the student's written concern. If the inquires cannot be completed within 10 working days through no fault of the Senior Education Administrator, the student will be contacted and advised what steps have been taken, what steps remain to be taken and an estimated time frame for the completion of the inquiry/investigation. Once all of the necessary inquires/investigations have been completed, the Senior Education Administrator will do one of the following:
- determine that the student's concern is not substantiated; or
- determine that the student's concern is substantiated in whole or in part.
- The student and the institution's personnel involved shall receive a written summary of the above determination. A copy will also be placed in the school's Student Conduct File and the original will be placed in the student's file.
- If it has been determined that the student's concern is substantiated in whole or in part, the Senior Education Administrator shall include in the written summary of the determination a proposed resolution of the substantiated concern.
- If the student is not satisfied with the determination of the Senior Education Administrator, the student must advise the Senior Education Administrator within 48 hours of being informed of the determination. The Senior Education Administrator will immediately refer that matter to the Board of Directors of the institution. The CAHM Board of Directors will review the matter and contact the student within 10 working days.
- The CAHM Board of Directors shall either confirm or vary the determination of the Senior Education Administrator. At this point the School's Dispute Resolution process will be considered exhausted.
- If the issue is of a serious nature the Owner of CAHM may, in her sole discretion and cost, engage the services of a third party mediator to assist in the resolution of the dispute.
Procedure for Grade Appeal:
- If a student is dissatisfied with the grade received for a midterm or final exam, and can provide evidence that a higher grade is warranted, he/she should discuss this with the instructor that awarded the grade. The instructor will reconsider the grade and, if warranted, assign a different grade.
- If the student is not satisfied with the outcome of his/her appeal to the instructor, he/she should submit a written appeal to the Senior Education Administrator.
- The Senior Education Administrator will obtain a copy of the midterm or final exam from the instructor, and will have the exam re-marked by another instructor.
- If the assessment results in a higher grade on re-mark, the higher grade will be assigned to the student. If the assessment results in a lower grade on re-mark, the original grade will be retained.
- The grade assigned following the re-mark and review will be final and cannot be appealed further.